We believe that purchasing online should be simple and secure, and we will do everything we can to ensure you are happy with your transaction. We therefore offer:
Excellent customer service with easy returns
Orders can be made via House Of Knits webshop, by phone and by email. Please contact us email@example.com or +372 508 2110 to make email or phone orders.
Payment can be made with Visa, MasterCard and PayPal. Estonian residents may also pay by invoice – the currency is always in EUR. The invoice will be sent separately by mail and the payment term is 14 days. Please note that an administration fee of EUR 2,50 will be applied to all invoice orders.
House Of Knits offers free delivery to the EU and Norway for orders over €800. For orders under €100, delivery is €50 within Estonia €10 to the EU €15. Delivery is €35 to the rest of the world. Typical delivery time is 14 days. House Of Knits ships with FedEx, DHL, UPS etc, depending on your location. In Estonia, local postal service is used. For accessories, however, standard mail services are used for all locations. Our couriers deliver between 8 am and 5 pm, so if you are not at home during these hours please consider using your work address as your delivery address.
Exchanges & returns
It is important to us that you are happy with your purchase. Exchanges and returns can be made within 14 days from the date when you receive your order. All returned items must be in new, unused condition. Please contact us firstname.lastname@example.org to arrange exchanges and returns.Please note that all return shipping costs are paid by the customer. If the product is faulty, House of Knits will refund all shipping costs. In the case of an exchange, the shipping cost of the new item is free.
All prices include 20% VAT. For deliveries outside the EU, the total price will be 20% lower. Goods delivered outside the EU may be subject to customs fees which are the responsibility of the customer. Please contact your local customs department for further information regarding import taxes. Import taxes and fees will most likely be lower than the VAT deducted, so the total cost should not be higher than the price including VAT listed on the House of Knits website.
IMPORT INFO TO COUNTRIES OUTSIDE THE EUROPEAN UNION AND SCHENGEN
We are happy to ship worldwide. If you order something to a country outside the EU and Schengen, your final price will be 20% lower than the prices stated in the shop. The 20% Estonian VAT is deducted at check-out when you choose delivery address. It is possible that your goods will be subject to local VAT and customs charges upon arrival to your country. Most countries allow importing without VAT + charges up to a certain amount. This amount vary greatly from country to country. Visit your country's customs home page and check under "importing".
Security & privacy
All transactions on the House of Knits site are processed by a third party secure online payment gateway that encrypts your card details in a secure host environment. Customer information is kept confidential and will not be shared with anyone outside of House of Knits.